Subject: Re: bank transfer // 6218225785
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 5 Dec 2020 00:12:31 -0700 (MST)

Hi Team 

Please update? 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 14:19:23 
Subject: RE: bank transfer // 6218225785 

Thanks! Added on row # 247 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Tuesday, December 1, 2020 11:38 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: RE: bank transfer // 6218225785 

Hi Jessi & Malik, 

Can u please update the customer details in the finance tracker. 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 7:06 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: bank transfer // 6218225785 
Importance: High 

Hi Mohammed, 

This is also the same scenario where the store team refunded it as my credit by mistake and now my credit points has been removed from the customer. 

We would need to refund to the customer’s card or bank account (which is already updated) 

Kindly assist. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 8:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: bank transfer // 6218225785 

Hi Jessie, 

This is a credit card transaction & refund has to be processed through the system. Kindly check with the IT team. We are processing the Credit card refunds for only MOC cases. 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 6:04 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: bank transfer // 6218225785 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

For your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 5:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: bank transfer // 6218225785 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly note that the voucher has been deactivated and customer bank details updated as well on the Hybris. so kindly do what is required for bank transfer. 

Thanks & Regards, 
Seeta Kunwar 
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