Subject: RMA showing cancelled.
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 4 Dec 2020 23:31:04 -0700 (MST)

Hi Team, 

Subject: RMA showing cancelled. 

ORDER NO : 9610440777 
RMA TRACKING ID : RP110420000389 
RMA No: 1000126658 
Ticket No: 1815948 

Issue Description: As per the hybris, the status of the above RMA is showing cancelled. However, as per the tracking id RP110420000389 , the status is showing "RVP Delivered" on Nov-05-2020. Now the customer is asking for refund for the mentioned RMA. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser.