Subject: RE: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410
From: Eugene Ocoy <[email-masked]>
To: Mohd Imran <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 5 Dec 2020 04:48:49 +0000

Hi Imran,

AWB 46043031580 already processed with 3 items unexpected received against the order.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
STATUS
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
UNEXPECTED_QTY
1000173620
9614228410
CLOSED
ARA
46043031580
CLOSED
161714907
Splash
0
0
1
1000173620
9614228410
CLOSED
ARA
46043031580
CLOSED
161585996
Shoemart
1
1
0
1000173620
9614228410
CLOSED
ARA
46043031580
CLOSED
161252057
Shoemart
0
0
1
1000173620
9614228410
CLOSED
ARA
46043031580
CLOSED
161956640
Shoemart
0
0
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]>
Sent: Friday, December 04, 2020 8:33 PM
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410

Hi @Con Loc<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please provide the confirmation on number of items received under below return AWB.

46043031580

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 3:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410

External email sender, please take precaution.
Hi Team,

Please check on the issue below and advise.

Regards
shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 1:45:27 PM
Subject: Refund Not initiated yet  Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410

Hi Team,

​Please note that the customer has reported that he has returned all 3 below orders under the tracking id - 46043031580 however we do not see any extra items received under this tracking id on oracle

Please advise further to process the refund for the below orders.

Problem statement: Refund Not initiated yet

Case id - 1763549
Order Number: 9612771619
Order Created: 11/7/2020
Tracking id - 46042774190

Return request created: 11/14/2020
RMA - 1000161241
​
Order Number: 9612828072
Order Created: 11/7/2020
Tracking id - 46042774245
Return request created: 11/14/2020
RMA - 1000161242

Order Number: 9614228410
Order Created: 11/14/2020
Tracking id - 46043111284
Return request created: 11/17/2020
RMA - 1000176870

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com