Subject: Refund approval #8217846323
From: Samer Salmeh <[email-masked]>
To: Fauzan Ahmad، Musalman <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 20:37:40 -0700 (MST)

Hi Team, 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID : 1811171 - 1820437 
Order Date : Nov 26, 2020 
Order ID : 8217846323 
Tracking ID : 100042823233 
Total Price: 64.4 KWD 
I ssue Description : Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side. 

Customer's history : two items out of 24 is missing, customer reported the issue first time as per history. The missing item are: 
161359971 - - Giggles Casual Baby Stroller the cost of the item is 
KWD34.20. 
158119982 - - Giggles Wooden Gliding Cradle the cost of the item is KWD31.20. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer