Subject: Late refund
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 16:13:09 -0700 (MST)

Hi Team, 

Ticket-1820810 

Problem Statement: Late refund 

Order Date: Nov 12, 2020 
Order ID: 7413849648 
RMA: 1000165528 
Tracking ID: 45444858616 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing SUBMITTED_TO_WAREHOUSE. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash