Subject: RE: Refund Approval For Return Item 7407480509
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 16:51:00 +0000

Proceed with good will.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 4, 2020 7:57 PM
To: Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval For Return Item 7407480509

External email sender, please take precaution.
Hi Team,

Please check on the below concarn and advise.

Regards
Shakeeb

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 8:27:18 PM
Subject: Refund Approval For Return Item

Hi Team,

Problem Statement: Refund Approval for return item.

Ticket ID: 1705656

Order Date: Oct 11, 2020
Order ID: 7407480509
Return AWB: 45444843301
Total Order Value: BHD9.00

RMA: 1000156087

Issue Description: Customer raised a return request for 1 items and handed over them to the courier team. As per the courier team, they have returned the item to the warehouse. However, as per warehouse team they have not received the item.

The item: 162530361 - - Printed 3-Piece Nightwear Set

Case History: Customer has contacted us for the multiple times regarding this complaint.

Assistance Required: Request you to provide a refund approval of BHD9.00 so that we can close this case.

Thank you for your help!

Regards,
Ishan

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