Subject: RE: Missing Item // 6243328700 // 1716467
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 16:43:49 +0000

Raised to tech INC0922487<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0922487>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 4, 2020 3:53 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item // 6243328700 // 1716467

External email sender, please take precaution.
Hi Team,

Order : 6243328700
Item: 162433113

the item mentioned above has not been shipped from the WH, Please help in getting it cancelled in order to have the customer refunded ASAP.

Regards
shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 5:05:11 PM
Subject: Re: Missing Item // 6243328700 // 1716467

Hi Team,

Kindly ignore the email.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 11:14:51
Subject: Missing Item // 6243328700 // 1716467

Hi Team,

Problem Statement: Missing items

Order Date : Nov 17, 2020

Order ID: 6243328700
Tracking ID: FC1119200001840
Assistance Required: Need missing item

Issue Description: Customer placed order for 23 items and one item has been partially cancelled. Customer is now complaining that he has only received 21 items, Under the consignment details we can see that only 21 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 22 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162433113 - - Juniors Slogan Print T-shirt with Short Sleeves, the cost of the item is SAR 21.

Partial cancellation option under the Hybris is not enabled. Kindly cancel the item and refund the customer.

Regards,
Nitesh

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