Subject: RE: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410
From: Mohd Imran <[email-masked]>
To: Con Loc <[email-masked]>, Eugene Ocoy <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 4 Dec 2020 16:32:35 +0000

Hi @Con Loc<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please provide the confirmation on number of items received under below return AWB.

46043031580

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 4, 2020 3:39 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410

External email sender, please take precaution.
Hi Team,

Please check on the issue below and advise.

Regards
shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 1:45:27 PM
Subject: Refund Not initiated yet  Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410

Hi Team,

​Please note that the customer has reported that he has returned all 3 below orders under the tracking id - 46043031580 however we do not see any extra items received under this tracking id on oracle

Please advise further to process the refund for the below orders.

Problem statement: Refund Not initiated yet

Case id - 1763549
Order Number: 9612771619
Order Created: 11/7/2020
Tracking id - 46042774190

Return request created: 11/14/2020
RMA - 1000161241
​
Order Number: 9612828072
Order Created: 11/7/2020
Tracking id - 46042774245
Return request created: 11/14/2020
RMA - 1000161242

Order Number: 9614228410
Order Created: 11/14/2020
Tracking id - 46043111284
Return request created: 11/17/2020
RMA - 1000176870

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated.

Regards,
Manish

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