Subject: Re: Refund Approval For Return Item 7407480509
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 08:56:57 -0700 (MST)

Hi Team, 

Please check on the below concarn and advise. 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 4, 2020 8:27:18 PM 
Subject: Refund Approval For Return Item 

Hi Team, 

Problem Statement: Refund Approval for return item. 

Ticket ID: 1705656 

Order Date: Oct 11, 2020 
Order ID: 7407480509 
Return AWB: 45444843301 
Total Order Value: BHD9.00 

RMA: 1000156087 

Issue Description: Customer raised a return request for 1 items and handed over them to the courier team. As per the courier team, they have returned the item to the warehouse. However, as per warehouse team they have not received the item. 

The item: 162530361 - - Printed 3-Piece Nightwear Set 

Case History: Customer has contacted us for the multiple times regarding this complaint. 

Assistance Required: Request you to provide a refund approval of BHD9.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan