Subject: RE: Damaged WWD Item Delivered (4507214777)
From: Mohd Imran <[email-masked]>
To: Nilesh Kashiyani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 4 Dec 2020 14:51:27 +0000

Hi Nilesh,

Please help us to get this issue closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 4, 2020 10:26 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nilesh Kashiyani <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Damaged WWD Item Delivered (4507214777)

External email sender, please take precaution.
Hi Jessie,

Please check and advise if any update on the below case. Customer is very irated.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nilesh Kashiyani" <[email-masked]<mailto:[email-masked]>>
Cc: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 2:32:46 AM
Subject: RE: Damaged WWD Item Delivered (4507214777)

@Nilesh Kashiyani<mailto:[email-masked]>

Need your help for this order.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 24, 2020 9:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Damaged WWD Item Delivered (4507214777)

External email sender, please take precaution.
Hi Team,

Kindly assist on below case. Customer has threatened that he is going to raise the issue in MOC. Please do the needful on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Nilesh Kashiyani" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 02:27:26
Subject: Re: Damaged WWD Item Delivered (4507214777)

Hi Nilesh,

Please note that the customer has threatened that he is going to raise the issue in MOC. Please do the needful on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Nilesh Kashiyani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 09:23:30
Subject: Re: Damaged WWD Item Delivered (4507214777)

Hi Nilesh,

Please assist regarding the following concern
As per you the customer was contacted 2 weeks ago and told that the return will be arranged (PFA)

Please advise if the needful has been done as the customer is chasing us constantly and he is asking to replace his item.

Regards
Shakeeb
________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 3:03:03 AM
Subject: Re: Damaged WWD Item Delivered (4507214777)

Hi Team,

Problem Statement: WWD damaged item delivered
Order Date : Oct 09, 2020
Order ID: 4507214777
Tracking ID: 14947754507214777
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received this item 161761701 - - Juniors Printed Expo Baby Swing on Oct 14, 2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 14:21:17
Subject: Damaged WWD Item Delivered (4507214777)

Hi Team,

Problem Statement: WWD damaged item delivered
Order Date : Oct 09, 2020
Order ID: 4507214777
Tracking ID: 14947754507214777
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that she received this item 161761701 - - Juniors Printed Expo Baby Swing on Oct 14, 2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Abhishek Borgaonkar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com