Subject: Missing Shipment
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 4 Dec 2020 07:09:28 -0700 (MST)

Problem Statement : Missing Shipment 

Order Date : May 8, 2020 
Order ID: 6489997436 
Tracking ID : 648999743622999991 
Total Price : SAR62.00 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on May 8, 2020, Customer placed order for 26 items but as per the customer he has only received 25 items, Under the consignment details we can see that all 26 items has been shipped from our side. 

The missing item is 162210900 - - Giggles Printed Round Neck T-shirt and Pyjama Set (Quantity 1) 

Case history : The customer reached out to us on Oct 24, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
abdulqader