Subject: RE: Refund // 9612668576 // 1719441
From: Muzahir Abbas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>, Saikat Das <[email-masked]>
Date: Fri, 4 Dec 2020 14:06:19 +0000

Dear Shakeeb,

Our Courier Team didn’t collect the items from Customer, System is also showing the same.
Kindly request to the customer to provide name of the courier or contact number for further inquiry regarding his refund
request.

Regards ,

Abbas .

From: Shakeeb Arsalan<mailto:[email-masked]>
Sent: 04 December 2020 17:05
To: Saikat Das<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>; Anwar P. Panery<mailto:[email-masked]>
Cc: seeta.seeta<mailto:[email-masked]>; Apoorv Joshi<mailto:[email-masked]>; Fauzan Ahmad, Musalman<mailto:[email-masked]>; Nitesh Singh<mailto:[email-masked]>; Escalations Dxbteam<mailto:[email-masked]>
Subject: Re: Refund // 9612668576 // 1719441

External email sender, please take precaution.
Hi Team.

RP110920003161 Please submit the AWB to the WH so we can have the customer refunded the soonest.

Regards
shakeeb

From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Friday, December 4, 2020 6:04:37 PM
Subject: Refund // 9612668576 // 1719441

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Nov 7, 2020

Order ID: 9612668576
Return Tracking ID: RP110920003161
Assistance Required: Need refund to customer
RMA: 1000146642

Child Ticket: 1799692

Issue Description: Customer raised a return request for 3 item and as per the customer, he handed over the items to the courier team.

Tracking shows that the item hasn't been collected by the courier team. Customer is contacting us for refund, and he didn't received any receipt from courier at the time of collection.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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