Subject: FW: Item not delivered --- Order # 6452772357
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 13:42:28 +0000

Please assist this customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: MatiUllah Shah <[email-masked]>
Sent: Friday, December 4, 2020 4:55 PM
To: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Item not delivered --- Order # 6452772357

External email sender, please take precaution.
Dears,

I have ordered online 5 items on 21 November 2019 from Centrepoint and 4 were delivered on my address but item "Metallic Boots with Zip Closure" with price SR 77 was not delivered and after few days, the item was cancelled from centrepoint side due to out of stock.
I was expecting refund but till now no refund has been made despite calling your customer care for more than 20 times, and everytime I am getting same response that you will get refund or credit in your wallet for the missing item but no luck.

It's more than a year that this order was made and I am still waiting that issue will be resolved, this is bad customer support and really this have negative impact on your business because nowadays people prefer those who have better after sale services.

I hope after this mail my issue will be resolved.

Thanks,

Matiullah Shah
Riyadh
Contact#0590423637
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