Subject: Re: Late Refund (Cancelled RMA) For Order IDs 9617004057 & 9616371329
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 05:51:12 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 4, 2020 3:31:21 PM 
Subject: Late Refund (Cancelled RMA) For Order IDs 9617004057 & 9616371329 

Hi Team, 

Ticket - 1802773 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 23, 2020 
Order ID: 9617004057 
RMA: 1000225688 
Tracking ID: 46044193915 

Order Date: Nov 21, 2020 
Order ID: 9616371329 
RMA: 1000225727 
Tracking ID: 46044194394 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 28, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan