Subject: Re: POD require for order number:​6487551736
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>
Date: Fri, 4 Dec 2020 05:44:37 -0700 (MST)

Hi Team, 

Kindly look into this and help us in closing this case. and this case is pending since 31 Oct 2020 with us, however it was escalated multiple times to the courier team but no revert from them. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Olm Riyadh" <[email-masked]>, "Rydconloc Logistics" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Friday, 20 November, 2020 08:59:37 
Subject: POD require for order number:​6487551736 

Hi Team, 

With reference to the order number:​6487551736, the order is marked as delivered on 5/7/20 6:07 PM under Tracking ID:FP05030002075. However, the customer contacted us 31st Oct stating he never received the order. The customer has also shared the messages which he received from our side. Where we have informed the customer that your order is rejected by customer. 

The agent has already escalated the case to concerned team for POD, but we never received any update from them. 

Requesting you to kindly assist us in this case and provide us the resolution asap. 

Thanks & Regards, 
Seeta Kunwar