Subject: Refund // 9612668576 // 1719441
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 4 Dec 2020 05:34:37 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 7, 2020 

Order ID: 9612668576 
Return Tracking ID: RP110920003161 
Assistance Required: Need refund to customer 
RMA: 1000146642 

Child Ticket: 1799692 

Issue Description: Customer raised a return request for 3 item and as per the customer, he handed over the items to the courier team. 

Tracking shows that the item hasn't been collected by the courier team. Customer is contacting us for refund, and he didn't received any receipt from courier at the time of collection. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh