Subject: Re: Refund not processed - 6224692685
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 05:19:55 -0700 (MST)

Hi Team, 

RVP delivered on 19th of Nov, However the refund has not been initiated yet 
no reply on 1771246 child ticket created. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, December 1, 2020 6:23:11 PM 
Subject: Refund not processed - 6224692685 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 19, 2020 
Order ID: 6224692685 
Return Tracking ID: RP1117200002097 
RMA: 1000175729 
Assistance Required: Need Urgent refund 

Issue Description: As per the online tracking, the returned items were delivered back to us on Nov 19, but the refund has not been processed. A child ticket 1771246 was raised on Nov 28, but there is no response yet. 

Kindly assist with the refund. 
Regards, 
Nikhil.