Subject: Re: Late refund (Cancelled RMA) For Order ID 7416365136
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 05:08:59 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 4, 2020 4:08:31 PM 
Subject: Late refund (Cancelled RMA) For Order ID 7416365136 

Hi Team, 

Ticket - 1802630 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 21, 2020 
Order ID: 7416365136 
RMA: 1000213575 
Tracking ID: 45445024111 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 29, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan