Subject: Re: Refund not processed - 9616909460
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 04:41:47 -0700 (MST)

refunded 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, December 4, 2020 5:01:28 PM 
Subject: Refund not processed - 9616909460 

Hi Team, 

With regards to Order ID 9616909460, the customer had received a wrong item. The customer had ordered 162146843 - - Disney Lx Cosmo Minnie Mouse Print Car Seat worth AED 224.00 while he got the attached item. 

The customer has returned the item, and the same is showing in Oracle BI under Missing Item, but the RMA 1000234889 has been cancelled. 

Also, the customer is asking that he had ordered the item with 50% discount and at present the item is available at 30% discount. The customer paid AED 224.00, and as of now the price of the item is AED 314.00. The customer is asking for the difference amount so that he can place a new order. 

Kindly assist with these 2 issues. 

Regards, 
Nikhil.