Subject: Re: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 04:38:59 -0700 (MST)

Hi Team, 

Please check on the issue below and advise. 

Regards 
shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, November 30, 2020 1:45:27 PM 
Subject: Refund Not initiated yet Case id - 1763549 Order Number: 9612771619 Order Number: 9612828072 Order Number: 9614228410 

Hi Team, 

​Please note that the customer has reported that he has returned all 3 below orders under the tracking id - 46043031580 however we do not see any extra items received under this tracking id on oracle 

Please advise further to process the refund for the below orders. 

Problem statement: Refund Not initiated yet 

Case id - 1763549 
Order Number: 9612771619 
Order Created: 11/7/2020 
Tracking id - 46042774190 

Return request created: 11/14/2020 
RMA - 1000161241 
​ 
Order Number: 9612828072 
Order Created: 11/7/2020 
Tracking id - 46042774245 
Return request created: 11/14/2020 
RMA - 1000161242 

Order Number: 9614228410 
Order Created: 11/14/2020 
Tracking id - 46043111284 
Return request created: 11/17/2020 
RMA - 1000176870 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated. 

Regards, 
Manish