Subject: Customer returned - Hybris status delivered - Case id - 1764405 Order Number: 9616084379
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 4 Dec 2020 04:18:19 -0700 (MST)

Hi Team, 

Problem statement - The customer has reported that he has refused to accept the order at the time of delivery as the shipment did not belongs to him. 

He also informed that the courier agent has taken back the shipment with him and also taken his signature however as we can check the order status has been updated as delivered. 
​ 
Case id - 1764405 

Order Number: 9616084379 
Order Created: 11/21/2020 
AWB - FP112120001336 

Assistance required: We request you to please find the below attachment for the compliment and help us with the proof of delivery as the customer is asking for the refund. 

Regards, 
Manish