Subject: RE: Double deduction 6499623100
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, seeta.seeta <[email-masked]>
Date: Fri, 4 Dec 2020 10:33:02 +0000

Hi Shakeeb,

The amount of SAR 446 deducted only once as per system.

In case there is double deduction , customer should provide authentication code for second transaction.

Also , provided statement showing amount with minus sign , means no deduction. Please advise customer to check with his bank.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 4, 2020 2:17 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Double deduction 6499623100

External email sender, please take precaution.
Hi Malik,

Please advise.

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 3:53:47 PM
Subject: Re: Double deduction 6499623100

Hi Team,

Please advise regarding the following.
the case is pending since long time

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 14, 2020 1:40:26 PM
Subject: Re: refund issue case ID 1468974

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 13:16:27
Subject: refund issue case ID 1468974

Problem Statement: Refund Not Processed
Order Date : 12/06/20
Order ID:6499623100
 Tracking ID:
Assistance Required: Need refund for customer.

customer is claiming that his money got deducted 2 times and not refunded yet as he shared the bank statement
please do needful

Best regards
Ammar Asif

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