Subject: Late Refund (Cancelled RMA) For Order ID 9616085497
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 03:25:23 -0700 (MST)

Hi Team, 

Ticket - 1802665 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 21, 2020 
Order ID: 9616085497 
RMA: 1000205773 
Tracking ID: 46043745182 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 26, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan