Subject: Re: Refund Approval for returned items/ 9610503821
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 02:41:38 -0700 (MST)

Thank you malik 

@asjad the refund has been initiated Please do the needful 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, December 4, 2020 2:46:33 PM 
Subject: RE: Refund Approval for returned items/ 9610503821 

Hi Shakeeb, 

Pls go ahead with refund. 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, December 4, 2020 11:03 AM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval for returned items/ 9610503821 

External email sender, please take precaution. 

Hi Team, 

Customer is claiming that he returned the Items however he did not provide the AWB or any return slip and as per the tracking the AWB is invalid. 
Please advise if we can refund. 

Regards 
Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 7:51:20 AM 
Subject: Refund Approval for returned items/ 9610503821 

Hi Team, 

Problem Statement: Refund Approval for returned items. 

Ticket ID: 1663226 

Order Date: Oct 27, 2020 

Order ID: 9610503821 

Return AWB: 46041138474 

RMA: 1000110958 

Total Value of the returned items: AED111.6 

Issue Description: The customer is claiming that he has returned the items but the AWB is invalid and the Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on 8 Nov 2020 and the same was escalated to WH . but no action has been taken on the refund. ​ 

Customer's History: This is customer's 36th order ordering with us. 

Assistance Required: Request you to provide an approval of AED111.6 so we can close this case. 

Thank you for your help 

Regards, 

Asjad 

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