Subject: Late Refund (Cancelled RMA) For Order ID 9615303787
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 02:18:47 -0700 (MST)

Hi Team, 

Ticket - 1802793 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 18, 2020 
Order ID: 9615303787 
RMA: 1000222133 
Tracking ID: 46044127662 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 28, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan