Subject: Re: NDR NOT REFUNDED
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Fri, 4 Dec 2020 02:15:08 -0700 (MST)

Hi Team, 

With reference to the order number, 2000451421 the order status is showing Delivered. However, as per the tracking ID 43822735191 the order status is showing returned to shipper. 

The customer is also claiming that he has not received the order, so requesting you to kindly assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, November 23, 2020 2:56:39 PM 
Subject: NDR NOT REFUNDED 

Hi Team, 

With reference to order no 2000451421 
Tracking ID 43822735191 
The order marked as DELIVERED but in aramex website it is mark as Shipment returned to shipper kindly marked the order as NDR and initiate the refund . 

Regards 
Ezzaldeen