Subject: RE: RRN number request - 6235139969
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 08:54:07 +0000

Hi Shakeeb,

As per system refund processed successfully. RRN 030104556195  for SAR221.12 & RRN 030104556214  for SAR 139.95

The amount of EGP 3,013.17 is the captured amount of SAR SAR696.

Also , there is refund showing on 27 Oct 56.34 USD

Since customer is using Egyptian credit card. Please advise him to check with his bank or al Rajhi bank.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 4, 2020 12:12 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RRN number request - 6235139969

External email sender, please take precaution.
Hi Malik,

Can you please assist regarding the below issue.

Regards
shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 1:31:27 PM
Subject: RRN number request - 6235139969

Hi Team,

The cusotmer is complaining that he has not received the refund, but the refund was processed from our end on Oct 26. Kindly get the RRN number for the refund of SAR 221.12 & SAR 139.95.

The cusotmer has shared the bank statement. We can see that there is a debit of EGP 3,013.17 on Oct 22 but there is no credit.

Kindly assist.

Regards,
Nikhil.

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