Subject: Late Refund (Cancelled RMA) For Order IDs 9615591886 & 9614894426
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 00:22:42 -0700 (MST)

Hi Team, 

Ticket - 1803301 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 19, 2020 
Order ID: 9615591886 
RMA: 1000199504 
Tracking ID: 46043637290 

Order Date: Nov 17, 2020 
Order ID: 9614894426 
RMA: 1000199592 
Tracking ID: 46043637264 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the all the items but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 25, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan