Subject: Re: Refund Approval for returned items/ 9610503821
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 00:03:29 -0700 (MST)

Hi Team, 

Customer is claiming that he returned the Items however he did not provide the AWB or any return slip and as per the tracking the AWB is invalid. 
Please advise if we can refund. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 30, 2020 7:51:20 AM 
Subject: Refund Approval for returned items/ 9610503821 

Hi Team, 

Problem Statement: Refund Approval for returned items. 
Ticket ID: 1663226 
Order Date: Oct 27, 2020 
Order ID: 9610503821 
Return AWB: 46041138474 
RMA: 1000110958 
Total Value of the returned items: AED111.6 

Issue Description: The customer is claiming that he has returned the items but the AWB is invalid and the Customer is chasing for the refund and is insisting we get it done asap. 
Case History: Customer contacted us on 8 Nov 2020 and the same was escalated to WH . but no action has been taken on the refund. ​ 
Customer's History: This is customer's 36th order ordering with us. 
Assistance Required: Request you to provide an approval of AED111.6 so we can close this case. 

Thank you for your help 
Regards, 
Asjad