Subject: Re: Refund issue case id; 1596809
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Dec 2020 22:37:46 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 27 November, 2020 19:17:56 
Subject: Re: Refund issue case id; 1596809 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 23 November, 2020 14:51:59 
Subject: Re: Refund issue case id; 1596809 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 20 November, 2020 15:57:05 
Subject: Re: Refund issue case id; 1596809 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 16:05:07 
Subject: Re: Refund issue case id; 1596809 

Hi team 
not refunded yet 
please assist 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 15 November, 2020 12:39:19 
Subject: Re: Refund issue case id; 1596809 

Hi team 
not refunded yet 
please assist 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 13 November, 2020 09:07:22 
Subject: Re: Refund issue case id; 1596809 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 12:08:32 
Subject: Re: Refund issue case id; 1596809 

Hi team 
not refunded yet 
please assist 

From: "Shatakshi Pandey" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Pooja Sharma" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Ayaz" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 27 October, 2020 17:45:20 
Subject: RE: Refund issue case id; 1596809 

[ mailto:[email-masked] | @Mohammad Ayaz ] why was the below partially recvd ? 

Thanks, 

Shatakshi 

From: Mohd Imran <[email-masked]> 
Sent: Tuesday, October 27, 2020 4:10 PM 
To: Shatakshi Pandey <[email-masked]>; Pooja Sharma <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund issue case id; 1596809 

Hi [ mailto:[email-masked] | 
@Shatakshi Pandey ] , 

It was not manually created. 

From: Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 3:54 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue case id; 1596809 

[ mailto:[email-masked] | @Mohd Imran ] – was this AWB created manually ? 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 3:50 PM 
To: Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue case id; 1596809 

Hi Shatakshi, 

With reference to order # 6226711794 

Kindly assist us to process the RMA ( 1000016552 ) as the items has been delivered to Conloc on 07 Oct 2020 under AWB: 46282669123 and we are not getting any update from Conloc team. 

RMA Value: SAR95 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 6:48 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue case id; 1596809 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6226711794 

Kindly assist us to process the RMA ( 1000016552 ) as the items has been delivered to Conloc on 07 Oct 2020 . Under AWB: 46282669123 and we are not getting any update from Conloc team. 

RMA Value: SAR95 

Regards, 

Fauzan 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 26, 2020 11:00:57 AM 
Subject: refund issue case id; 1596809 

Problem Statement: Refund Not Processed 

Order Date : Sep 23, 2020 

Order ID: 6226711794 

return Tracking ID: 46282669123 

RMA: 1000016552 

Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under above tracking ID 

and no action has been taken yet by the WH 

please do needful. 

Regards, 

CS Team Ammar Asif 

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