Subject: Re: Refund approval/ 8211710648
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Dec 2020 18:11:24 -0700 (MST)

Hi Team, 

Any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 05:35:14 
Subject: Refund approval/ 8211710648 

Hi Team 

Problem Statement : Refund approval. 
Ticket id : 1650487 
Order Date : Nov 2, 2020 
Order ID: 8211710648 
Tracking ID : SD000337660 
Total Price : KWD10.70 

Issue Description : The Customer placed the order on Nov 2, 2020 and it is pending since then because the order is delivered as per hybris. However, Customer is claiming that he has not received the order. 
Case history : The customer reached out to us on , 4 Nov 2020 and since then the issue was escalated to the courier team for POD but we got no response. 
Customer's history : the customer is with us since 6/30/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad