Subject: RE: Refund Not initiated yet child ticket id - 1695921 Case id - 1653656
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 18:31:35 +0000

Hi Apoorv,

Shakeeb processed it as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 3, 2020 11:48 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not initiated yet child ticket id - 1695921 Case id - 1653656

External email sender, please take precaution.
Hi Team,

Kindly note that as per the return tracking id - 43821893743 the item has been delivered at the warehouse on 4 Nov, 2020. No action taken on child ticket: 1695921.

However it is not reflecting as received on the oracle for reference see the attachment and advise.

Please look into it and advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 24 November, 2020 05:15:11
Subject: Refund Not initiated yet  child ticket id - 1695921 Case id - 1653656

Hi Team,

Problem statement: Refund Not initiated yet

child ticket id - 1695921
Case id - 1653656
Order Number: 2000334563
Order Created: 10/24/2020
Tracking id - 43821893743

Return request created: 11/2/2020
RMA - 1000120867
RMA status - Cancelled

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 4/11/2020 still the refund for the same has not been initiated.

Regards,
Manish

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