Subject: RE: Refund Not Processed//Order ID: 6239891620
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 18:29:03 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

There is a new process related to refunds of RTO orders.

We will connect with you guys to discuss more about this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 3, 2020 2:19 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed//Order ID: 6239891620

External email sender, please take precaution.
Hi Team,

Please check and advise as the NDR has been created however the refund has not been initiated yet.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 11:37:56 AM
Subject: Refund Not Processed//Order ID: 6239891620

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 7, 2020
Order ID: 6239891620
Return Tracking ID: CRDSAL0094419320
RMA: 1000277483

Assistance Required: Need refund for customer.

Issue Description: order was placed on Nov 7, 2020 and was shipped to SAUDIPOST on 11/9/20, However as per SAUDIPOST website the order has been returned to shipper on 21/11/2020 and the status on hybris is NOT_DELIVERED and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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