Subject: RE: Missing item// 6234865759
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 17:45:18 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Customer insists that the below items are missing.

This is the customer’s 2nd order with us – can we proceed with the refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 3, 2020 2:55 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing item// 6234865759

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. We have raised the following child ticket as well to confirm whether items were shipped but no action: 1679467. We have also checked with courier partner and as per them they have delivered what they received.

The only item that customer has received is 162030138. Rest of the items are missing.

Missing items:
161837739 * 2
160850926
162132743
162674238
162347129
162346486
159881111
Value of the missing items: SAR 275.00
Concept: Babyshop

Please look into it and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 1:41:46 PM
Subject: Missing item// 6234865759

Hi Team,

Problem Statement: (Missing items)

Order Date :Oct 21, 2020

Order ID: 6234865759

Tracking ID: SD000251960

Assistance Required: Need missing items

Issue Description: The customer placed order for 8 items but as per the customer, she has received only the item (162030138 - - Juniors Challenger Baby Car Seat). Kindly check on this concern and update us asap.

​
Regards,
Algaily

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