Subject: RE: Refund is not received by the customer
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Sankar T <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 3 Dec 2020 17:43:37 +0000

@Apoorv Joshi<mailto:[email-masked]>

Provide RRN#16706318175

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 3, 2020 7:03 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Sankar T <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Re: Refund is not received by the customer

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No response received from the concern team regarding the refund and the customer is chasing.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 6:55:05 PM
Subject: Re: Refund is not received by the customer

Hi Samkar,

Kindly assist to resolve the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 22:36:09
Subject: FW: Refund is not received by the customer

Hi Sankar,

Please refund for second transaction SAR 94.5 , as attached statement showing only first transaction SAR 18.

Order 6200375096

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 4:53 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund is not received by the customer

External email sender, please take precaution.
Hi Team,

Order #6200375096
RMA: 33950136
Request token:159220367100085599

As per hybris the refund has been processed  on ​7/9/20 . however  customer claims that he did not received the refund yet. he also shared the bank statement.
kindly check and advise.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 03:05:48
Subject: Payfort

With reference to order #6200375096
RMA: 33950136

As per hybris the refund has been done on ​7/9/20 (Manually refunded by payfort). But customer claiming that he did not received the refund yet.
Kindly check and update us with the refund status and the transaction ID.

Thank you for your help.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com