Subject: RE: Refund Not Processed// 2000200785
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, EGYWH ADMIN <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Dec 2020 17:42:59 +0000

@EGYWH ADMIN<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 3, 2020 7:09 PM
To: Jessie Caparas <[email-masked]>
Cc: EGYWH ADMIN <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Not Processed// 2000200785

External email sender, please take precaution.
Hi Jessie,

Kindly assist in closing the below case. Refund pending for a long time and no response on child ticket or from the concerned teams over email.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "egywh admin" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 9:42:41 PM
Subject: Re: Refund Not Processed// 2000200785

Hi Team,

Kindly assist us to process the RMA as the item has been retuned to WH and RMA still not processed, we are not getting update from child ticket.1612728

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "egywh admin" <[email-masked]<mailto:[email-masked]>>
Cc: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 12:38:02
Subject: RE: Refund Not Processed// 2000200785

@EGYWH ADMIN<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 5:36 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed// 2000200785
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the RMA as the item has been retuned to WH and RMA still not processed, we are not getting update from child ticket.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 29 October, 2020 06:30:22
Subject: Refund Not Processed// 2000200785

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 25, 2020
Order ID: 2000200785
Return Tracking ID: 43819791643
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for 7th items that have been delivered to warehouse on 20 Oct 2020 but according to the hybris the status still showing PICKUP_SCHEDULED, So we request you to check under RMA 1000073244 so that the refund will be processed asap.

Regards,
Algaily.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com