Subject: RE: Not Delivered with ref. 6248975874
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, PUSHKAR SRIVASTAVA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Dec 2020 17:31:27 +0000

@'Fauzan  Ahmad . Musalman'<mailto:[email-masked]>

We will need to wait for further updates from Fareye related to this and will revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, December 3, 2020 8:33 AM
To: 'Fauzan Ahmad . Musalman' <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; PUSHKAR SRIVASTAVA <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Not Delivered with ref. 6248975874

Hi Fauzan,

Escalated to tech INC0921499

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 8:06 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; PUSHKAR SRIVASTAVA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Not Delivered with ref. 6248975874
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6248975874
Tracking ID: SD000634631

The order status on hybris is Not Delivered but there is no RMA . Kindly assist us to process the refund for customer.

Regards,
Fauzan

________________________________
From: "PUSHKAR SRIVASTAVA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 9:29:32 AM
Subject: Not Delivered with ref. 6248975874

Hi team,

With reference to the ticket number 1800018 and order number 6248975874.

The status of the order is Not Delivered and the customer is saying that no one contacted.

Kindly look into this matter.

Regards,
Pushkar Srivastava

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