Subject: Re: Re: Refund Not Processed//Order ID: 6233235707
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 03 Dec 2020 13:06:47 +0000

Dear Shakeeb,     We would like to inform you that we have updated RTO initiated for the shared reference.       As of now, we are proceeding with the ticket # 180222 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/335ff041bb0eebad88a5eb54923580d06f0c9b0acf129f214c8458970bae1562 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 3 Dec at  5:54 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 
 
Pls change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, December 3, 2020 3:59 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Refund Not Processed//Order ID: 6233235707 

 

 
External email sender, please take precaution.

 

 

 Dear Shakeeb, 

 

   

 
 
​Greetings!

 

  

 
 
 We have received your concern. 

 

   

 
 @vishwajeet please provide your approval so that we can proceed further. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/335ff041bb0eebad88a5eb54923580d06f0c9b0acf129f214c8458970bae1562 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 3 Dec at 5:25 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please initiate the RTO 
 
02-12-2020    06:00 
 
Rehards 
Shakeeb 

 

 

 

 

 
From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 3, 2020 5:03:23 PM 
Subject: Refund Not Processed//Order ID: 6233235707

 

  

 

 
 
 Hi Team, 

 

 
 
 Problem Statement: Refund Not Processed 

 
 
 Order Date : Oct 15, 2020 

 
 
 Order ID: 6233235707 

 
 
 Tracking ID: CRDSAL0080930320 

 
 
 RMA: 1000277407 

 

 
 
 Assistance Required: Need refund for customer. 

 

 
 
 Issue Description: order was placed on Oct 15, 2020 and was shipped to SAUDIPOST on Oct 16, 2020, However as per SAUDIPOST website the order has been returned to
 shipper on 24/10/2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

 

 

 
 Regards, 

 
 
 Ebrahim Hageb 

 

 

 

180222:211857

 

 

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