Subject: RE: The amount has been deducted without completing the order
From: Mustafa Chakki <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 12:38:18 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1
Transaction Date/TimeThu Nov 19 17:16:14 AST 2020Post Date1119
Transaction ID202032447687545Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDWarba Bank
Card Number559459******7671Card ExpirationMar , 2022
Transaction Amount18.300Currency Code414
Merchant Track ID159951066200042422Result CodeCAPTURED
Host Response00Authorization Code291529
AVS ResponseCVD2 Validation Repsonse
Reference ID032496000244STAN ID146346
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 24, 2020 2:47 AM
To: Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: The amount has been deducted without completing the order
Importance: High

External email sender, please take precaution.
Hi Mustafa.

Kindly assist us on the below case, its pending since long time.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 1:56:02 AM
Subject: Re: The amount has been deducted without completing the order

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 4:59:17 PM
Subject: Re: The amount has been deducted without completing the order

Hi Team,

Kindly assist with the below case.

Thank you for your help!

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 18:54:38
Subject: The amount has been deducted without completing the order

Hi Team

Problem Statement: The amount has been deducted without completing the order

Deduction Date : Sep 9 , 2020
Order ID: [email-masked]<mailto:[email-masked]>
Total Price: KWD 18.300
Transaction ID: 101kpos20251a426 or 025122029709
​
Assistance Required: Need to check and refund

Issue Description: The customer calming that the amount has been deducted and the order did not complete and now he demanding the refund and he has sent for us transaction ID so we request that please do the needful

Regards
Hafizullah

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