Subject: Re: Missing item// 6234865759
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 03:54:52 -0700 (MST)

Hi Team, 

Please assist in closing the below case. We have raised the following child ticket as well to confirm whether items were shipped but no action: 1679467. We have also checked with courier partner and as per them they have delivered what they received. 

The only item that customer has received is 162030138. Rest of the items are missing. 

Missing items: 
161837739 * 2 
160850926 
162132743 
162674238 
162347129 
162346486 
159881111 
Value of the missing items: SAR 275.00 
Concept: Babyshop 

Please look into it and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 21, 2020 1:41:46 PM 
Subject: Missing item// 6234865759 

Hi Team, 
Problem Statement: (Missing items) 

Order Date :Oct 21, 2020 

Order ID: 6234865759 

Tracking ID: SD000251960 

Assistance Required: Need missing items 

Issue Description: The customer placed order for 8 items but as per the customer, she has received only the item (162030138 - - Juniors Challenger Baby Car Seat). Kindly check on this concern and update us asap. 

​ 
Regards, 
Algaily