Subject: Transfer RV value to bank account Order ID: 6246134523
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Dec 2020 01:52:25 -0700 (MST)

Hi Team 

Problem Statement : Refund approval 

Order Date : Nov 23, 2020 
Order ID: [ callto:8380706406 | 6246134523 ] 
Tracking ID :100170893 
RMA: [ callto:1000122535 | 1000209338 ] 
Total Price : 79 

Issue Description : The Customer placed the order on Nov 23, 2020 , The customer says that he does not want the refund as RV value and wants it as cash to his bank account . 

Case history : The customer reached out to us on 23/11/2020 . and we have raised the issue to tech team and they have deactivate the RV . 

Customer's history : the customer is with us since 9/26/20 and this is his 15th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb