Subject: RE: Re: order status on hypris delivered but the tracking & the customer not confirming
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 3 Dec 2020 07:51:24 +0000

Hi Shakeeb,

Status for the below order is showing delivered in FE to change the status to RTO you have to raise SR.

Post that we can ask FE team to change the status as the same status have to update in all LMG systems.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Thursday, December 3, 2020 11:14 AM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Re: order status on hypris delivered but the tracking & the customer not confirming

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm the above request as the shared shipment is already Delivered in Fareye.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f82ea40494eb4e71162602791b96e8ea29be61a6da3cd4ed1cbfe0198ab41d9a<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff82ea40494eb4e71162602791b96e8ea29be61a6da3cd4ed1cbfe0198ab41d9a&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C9abcf7dd1eef43a0c84c08d8975af727%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425764240903967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jEIX6KJmxEh1aipTbubct9CJ4AiCM1qHmJC3CeJArNw%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C9abcf7dd1eef43a0c84c08d8975af727%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425764240913963%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cd7rMOPmSLVKLBMJXMD3vsrFVfhWzqSekTCQh9mQHZQ%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C9abcf7dd1eef43a0c84c08d8975af727%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425764240923956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jJ5I2sYf%2BbXR%2FekJLi2XKQ8xHPPsrozaU1ZswVDvRaw%3D&reserved=0>
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On Thu, 3 Dec at 12:24 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate the RTO as per the courier partner the shipment CRDSAL0106352020 has been returned to the WH, However on Fareye it is marked as delivede to the customer which is wrong.

Nov 24 11:08 AM

Regards
Shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 12:51:02 AM
Subject: order status on hypris delivered but the tracking & the customer not confirming

referring to the ticket number : 1774170

order date: 19/11/2020
order id: 6244260443
tracking id: CRDSAL0106352020

issue description : the customer claim he didn't received his order and the tracking id shows the order returned to the origin  but the hypris status shows the order is delivered at the date (24/11/2020) please check the case and assist us to close it as the informations sources are contradicted.

180048:211857
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