Subject: Re: Refund Not initiated yet child ticket id - 1695921 Case id - 1653656
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 00:48:12 -0700 (MST)

Hi Team, 

Kindly note that as per the return tracking id - 43821893743 the item has been delivered at the warehouse on 4 Nov, 2020. No action taken on child ticket: 1695921. 

However it is not reflecting as received on the oracle for reference see the attachment and advise. 

Please look into it and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 05:15:11 
Subject: Refund Not initiated yet child ticket id - 1695921 Case id - 1653656 

Hi Team, 

Problem statement: Refund Not initiated yet 

child ticket id - 1695921 
Case id - 1653656 
Order Number: 2000334563 
Order Created: 10/24/2020 
Tracking id - 43821893743 

Return request created: 11/2/2020 
RMA - 1000120867 
RMA status - Cancelled 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 4/11/2020 still the refund for the same has not been initiated. 

Regards, 
Manish