Subject: Re: On Validation(Tabby) - 9619392587, 9619392578
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Dec 2020 00:10:43 -0700 (MST)

Hi Jessie, 

That is correct however, Tabby is telling the customer that we need to cancel the order from our end and then only they will get the amount back for the below 2 mentioned On Validation orders. 

Kindly advise how should we go about this or if we need any further details from the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 2, 2020 2:59:23 PM 
Subject: RE: On Validation(Tabby) - 9619392587, 9619392578 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Only 1 order got confirmed which is 9619408306 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 2, 2020 9:52 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: On Validation(Tabby) - 9619392587, 9619392578 

External email sender, please take precaution. 

Hi Team, 

With reference to the following order number: 9619392587, 9619392578 

Customer is requesting to cancel these orders. As per Hybris both orders are on validation and the payment mode is Tabby. In both orders it is showing Session Initiated and it is showing successful. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 
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