Subject: Re: order status on hypris delivered but the tracking & the customer not confirming
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], Vishwajeet Singh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 2 Dec 2020 23:54:48 -0700 (MST)

Hi Team, 

Please initiate the RTO as per the courier partner the shipment CRDSAL0106352020 has been returned to the WH, However on Fareye it is marked as delivede to the customer which is wrong. 

Nov 24 11:08 AM 

Regards 
Shakeeb 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 3, 2020 12:51:02 AM 
Subject: order status on hypris delivered but the tracking & the customer not confirming 

referring to the ticket number : 1774170 

order date: 19/11/2020 
order id: 6244260443 
tracking id: CRDSAL0106352020 

issue description : the customer claim he didn't received his order and the tracking id shows the order returned to the origin but the hypris status shows the order is delivered at the date (24/11/2020) please check the case and assist us to close it as the informations sources are contradicted.