Subject: Re: Refund approval: Case id - 1610317 Order Date: 10/8/2020 Order ID: 6231307099
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 23:27:08 -0700 (MST)

Hi Team, 

Please advise on the below case. As per customer they have already returned the items but they have not received any return receipt or return tracking from the collection partner. 

They have only shared the contact number for the collection guy: +966 595622130 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 2, 2020 11:07:59 AM 
Subject: Refund approval: Case id - 1610317 Order Date: 10/8/2020 Order ID: 6231307099 

Hi Team, 

Problem Statement: Unable find to collected item as per the tracking status it seems as not collected. 

Case id - 1610317 

Order Date: 10/8/2020 
Order ID: 6231307099 
Tracking ID: RP10120002543 

Amount needs to be refunded: SAR 32.00 

Assistance Required: We request you to look into the issue and advise further to process the refund. 

Issue Description: Please note that the customer has reported the item has already collected for him and shared the contact number (+966 595622130) of the courier agent who collected the item. 

Case history: The customer contacted first time on 10/22/2020 first time on Chat and we have escalated it to the courier team however we have not recieved any update on form them. 

Customer history: The customer is with us since 1/19/2020 and completed 5 order with us till now. 

Regards, 
Manish