Subject: Re: Refund Not Processed #6229765789
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 23:15:21 -0700 (MST)

Hi Jessie, 

Following are the requested details: 
Splash: 
162208687 - - Skinny Fit Solid Mid-Rise Leggings with Zip Detail 
Value: SAR 45 

Shoemart: 
162173816 - - KangaROOS Textured Low Ankle Sneakers 
161826885 - - Solid Pointed Toe Stiletto Heels 
161826199 - - Textured Cone Heeled Mules 
Value: SAR 373 

Total Refundable Value As Per RMA: SAR 292.60 
Total Non Refundable Voucher Value: SAR 125.4 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 3, 2020 9:49:14 AM 
Subject: RE: Refund Not Processed #6229765789 

Hi Apoorv, 

What is the total amount of these items and for which concept? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 2, 2020 8:08 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund Not Processed #6229765789 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No action done on the following child ticket: 1737721 

As per BI publisher we are unable to locate any data. As per tracking on RMA it is coming invalid but customer has confirmed they already returned the items and no return receipt or return tracking was shared with the customer. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Not Processed #6229765789 

Hi Team, 

We have escalated to WH under Ticket 1737721, but no response. 

Problem Statement: Refund Not Processed 

Order Date : Oct 3, 2020 

Order ID: 6229765789 

Return Tracking ID: 46287401790 

RMA: 1000070746 

Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 4 items as per customer she/he handed over all 4 items to the courier team but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000070746 and kindly process the refund as soon as possible. 

Regards, 

Samer 

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