Subject: RE: Refund not processed #6239889383
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 04:22:25 +0000

Hi Apoorv,

Do inform customer that we are working on it.

We have a new process related to NDR orders. Here are a few points to remember:

  *   Local territory SCM teams will reconcile all NDR/RTO orders with courier partners.
  *   Post reconciliation, all approved NDR/RTO orders will be shared with Hybris team to process refunds.
  *   Rejected orders will be again reviewed between local SCM & 3PLs, post verification these will be moved to approved bucket & will be shared with Hybris to process refunds.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 8:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed #6239889383

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Order is already marked as NDR but no RMA generated by the system for NDR.

Customer is chasing for their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 4:07:10 PM
Subject: Refund not processed #6239889383

Hi Team,

Order Id: 6239889383
Order date: Nov 7, 2020
Order Status: NOT_DELIVERED

Issue Description:  The order returned (not delivered) although the refund not processed.

Kindly check and do the needful.

Regards,

Samer

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