Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069
From: Jessie Caparas <[email-masked]>
To: "Warnakulasuriya Harsha Rukshan Fernando" <[email-masked]>, Splash Skygarden <[email-masked]>, Akshay Berry <[email-masked]>, Varun Sharma <[email-masked]>, Rehan Farooqi <[email-masked]>, Vignesh Ulaganathan <[email-masked]>, Anushka Madakkuni <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoo
Cc: Vibhay Kumar Sharma <[email-masked]>
Date: Thu, 3 Dec 2020 04:20:57 +0000

@seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Please resend the voucher to the customer's email.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]>
Sent: Wednesday, December 2, 2020 4:13 PM
To: Jessie Caparas <[email-masked]>; Splash Skygarden <[email-masked]>; Akshay Berry <[email-masked]>; Varun Sharma <[email-masked]>; Rehan Farooqi <[email-masked]>; Vignesh Ulaganathan <[email-masked]>; Anushka Madakkuni <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Vibhay Kumar Sharma <[email-masked]>
Subject: Re: [#1726532] - Re and Re ordered again under order #9617640069

Team,

Please note that as per the customer she didn't receive the voucher yet can you please do the needful and confirm with customer.

Thanks and Best Regards,
Harsha Fernando

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770636733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=18i%2FRHJtQu2pSl869Kk%2FFxE8V37y1tFSQ2J4PcrCYnY%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 2:18:26 PM
To: Splash Skygarden <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

@Splash Skygarden<mailto:[email-masked]>

It has been sent to this email

[email-masked]<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Splash Skygarden <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 1:38 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Dear Akshay,

Customer has enquired as to when and how the voucher would be delivered to her. Please let us know what is the latest on the situation.

Warm Regards,

Ian Michael

Store Manager

Mobile: +971 508719506

E-mail: [email-masked]<mailto:[email-masked]>

Address: P.O. Box 26881, Dubai, UAE

www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770646729%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=17gv7HV9hd1HEVuF9wo0kpmqn37DQ3EYADObi8ALy34%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770656722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=klE31pfv%2FKuUgGddJB3RPdX2QP2br2RQu6AAqklX5ZY%3D&reserved=0>

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From: Splash Skygarden
Sent: Monday, November 30, 2020 12:13 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Hi Akshay,

Yes  we have received the item, Please do let the customer know.

Warm Regards,

Klemen Ignatius

Mobile: +971 521810801

E-mail: [email-masked]<mailto:[email-masked]>

Address: P.O. Box 26881, Dubai, UAE

www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770686709%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pMBI7TdBqpDwxOmwCwWMrBNkXTkPX7Fa1yywQ%2BUvwFo%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770696708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i3REvLu4C5ja4KsavsQO4gYnaUNfccJagJ0zUQNZ%2FNE%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770696708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Pym9jcIuCwGuWI9SUH1KzNox%2BE%2BfgBN2ktw38LjS95U%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2F%23!%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770706702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QITLnprTzg3C4%2FMLHuaAyMZcL9mCI5Rg1MUbyXqVC8A%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FSplashFashion&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770716700%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FCz0KUrKqTc3Ec36lIWu2v7DxOhZCdiFWSun7L4%2B7dw%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 11:31 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Skygarden <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Thanks @Varun<mailto:[email-masked]> customer agreed for the same will share the same and close the case from our end.

@Splash Skygarden<mailto:[email-masked]> Klemen, please confirm if you have received the correct item from AJMCC, as the customer is waiting for an update from your end.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 6:07 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Splash Skygarden <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Hi @Akshay Berry<mailto:[email-masked]>- can increase to 150 max

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 5:37 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Skygarden <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

@Varun Sharma<mailto:[email-masked]> I contacted the customer regarding the compensation voucher. She is asking for a more substantial amount than 100 AED.

Please advise if we can offer her more. The customer has been regularly shopping with us since August 2019 and has a good history as well.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 10:56 AM
To: Splash Skygarden <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Thanks for highlighting the issue.

@Vignesh Ulaganathan<mailto:[email-masked]>, @Anushka Madakkuni<mailto:[email-masked]>- pls check for image mismatch and get it corrected asap.

@Splash Skygarden<mailto:[email-masked]>- we can offer a voucher worth AED 100 for the inconvenience caused to the customer.

Adding @Escalations Dxbteam<mailto:[email-masked]>.

From: Splash Skygarden <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 10:16 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Rehan Farooqi <[email-masked]<mailto:[email-masked]>>
Cc: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1726532] - Re and Re ordered again under order #9617640069

Dear Varun,

As you can see from the below  trail mail , there is another online customer issue , and yes it does happen but this is a complete a different scenario ,  where the customer had booked the item 3 times and received the wrong style, even after communicating to the online customer service,  Customer had come to the store completely Angry and is going to complain to the Consumer rights department , and Post on social media .  And the customer said  (I also want a solid compensatory shopping voucher from Splash/Center point to make up for all this).

Customer Name : Priya

Mobile number : 0507483525

However I personally have tracked down the item and  its available in  AJMCC, Have already spoken to them and have arranged for the stock to come to the store .

@Rehan Farooqi<mailto:[email-masked]> Dear Sir, Please do suggest what should be done about the compensatory Voucher that the customer is demanding.

Warm Regards,

Klemen Ignatius

Mobile: +971 521810801

E-mail: [email-masked]<mailto:[email-masked]>

Address: P.O. Box 26881, Dubai, UAE

www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770726695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U0mYvZ9sP5h2CJnp4jhhVnNgTLbjAqqRMndnWzrOH9s%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770726695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SaondXWxLw0tDmh1nKgMXH%2F7y%2F%2FKebkGbiB1bAqtCZo%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770736686%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fAZSAMGfBh%2BZO%2BLQvbSjomaKZMAxGG4TfjubCGcNvvM%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2F%23!%2FSplashFashions&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770746694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1%2Bt5KpX1vVKV%2BzOFn4CMHnUmC%2FgufaZmKbxPuSQE7%2FM%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FSplashFashion&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770756683%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5dpf%2FFc4kyn1ig2RrMlpE5eXN6NMivZD%2B5CwQal%2FqdA%3D&reserved=0>

From: Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 9:29 PM
To: Splash Skygarden <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Farooqi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1726532] - Re and Re ordered again under order #9617640069

Dear Klemen,

As discussed please do the needful at earliest as customer is so upset about the service which she received from splash online customer service team and yet she's keep on getting the White Blouse but she's ordering the black.

Regards,

Harsha Fernando

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0588544a859e48b0aed808d896bb99f0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425079770756683%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s0AM20Kt1J1L582lb5o7TN75bwpUc9yOcfWKF%2BFmS2w%3D&reserved=0>

________________________________

From: Priya Venkatesh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 9:17:44 PM
To: Splash <[email-masked]<mailto:[email-masked]>>; Warnakulasuriya Harsha Rukshan Fernando <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1726532] - Re and Re ordered again under order #9617640069

External email sender, please take precaution.

---------- Forwarded message ---------
From: Priya Venkatesh <[email-masked]<mailto:[email-masked]>>
Date: Thu, Nov 26, 2020, 11:06 PM
Subject: Re: [#1726532] - Re and Re ordered again under order #9617640069
To: Splash <[email-masked]<mailto:[email-masked]>>

THIS IS JUST INSANE !!! Just so that I don't have end up having the dreaded "out of stock" message staring back at me while I am having this battle going on with Splash customer service about two wrong orders, I went ahead and REORDERED the BLACK top ONCE AGAIN. THIS IS THE THIRD TIME!

AND GUESS WHAT?!!

ONCE AGAIN I GOT THE WRONG ITEM - I GOT THE WHITE FLORAL TOP!!!!!! THIRD TIME WRONG ITEM DELIVERED!!!

What is going on!????? And what is Splash going to do about it NOW!!?????

See the pics of all 3 WHITE floral tops below.

Someone sitting there in Splash and packing my order is playing some kind of mind games with me!!!

I called up customer service as soon as I collected my THIRD order of the same black floral top from FODEL delivery from Al Maya Supermarket at 10.15pm today and ACTUALLY CRIED OVER THE PHONE. I AM LITERALLY SO TIRED WITH ALL THIS!

I am seriously going to report this to Consumer Rights now. This is UNACCEPTABLE!!!

I want the BLACK floral top size 12 under any circumstance to be delivered to me ASAP.

I also want a solid compensatory shopping voucher from Splash/Centerpoint to make up for all this (I want to insert a really nasty word here) horrible DISTRESS that I have gone through because of this particular item.

You writing back apologies is coming across as VERY INSINCERE. You very callously sent a wrong item the third time proving that all your customer service does is send horribly unemphathetic and extremely unconcerned replies just to satisfy some kind of poor quality control checks which are clearly neither in place nor do they work!

I want this fixed and fixed immediately. This is unfair trade practices and surely Splash has to take accountability for this IN A WAY THAT IT FIXES IT, and not by sending completely useless and unhelpful replies. I want some genuine and real time end result.

See the pics.. I am upset and angry beyond measure!

Priya

On Thu, Nov 26, 2020, 9:38 PM Splash <[email-masked]<mailto:[email-masked]>> wrote:

Hi Priya,

Thank you for contacting us.

Please accpet our sincerest apologies for the inconvenience caused. We truly understand your disappointment. This is not the typical experience we want our customers to have.

Please be assured as we have now escalated this issue to concerned team and they are closely working on this to fix it for you.

Meanwhile We request you to provide is the images of the wrong item you received so we can assist you further.

Your patience and co-operation is highly appreciated in this matter.

Your friends

The Support Team

1726532:1125156

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