Subject: RE: Refund Not initiated yet: Case id - 1789968 Order Number: 9615386332 Order Number: 9615602491
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 04:12:16 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 8:01 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not initiated yet: Case id - 1789968 Order Number: 9615386332 Order Number: 9615602491

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 1:29:19 PM
Subject: Refund Not initiated yet: Case id - 1789968 Order Number: 9615386332 Order Number: 9615602491

Hi Team,

Please note that as as per the BI publisher the items is not been reflected as received however as per the return tracking id it has delivered to the warehouse on 11/25/2020.

Problem statement: Refund Not initiated yet

Case id -
Order Number: 9615386332
Order Created: 11/18/2020
Tracking id - 46043708012
Return request created: 11/18/2020
RMA - 1000202076
​
Order Number: 9615602491
Order Created: 11/19/2020
Tracking id - 46043597740
Return request created: 11/21/2020
RMA - 1000196866

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 11/25/2020 still the refund for the same has not been initiated.

Regards,
Manish

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